Apex Medical Transportation Cancellation Policy
At Apex Medical Transportation, we strive to provide reliable and timely services. To ensure smooth operations, we have established the following cancellation policy:
48-Hour Notice Requirement: Cancellations must be made at least 48 hours prior to the scheduled start of the first trip leg ("A Leg"). If cancellation occurs with less than 48 hours' notice, Apex Medical Transportation reserves the right, at our sole discretion, to charge the full price of the A Leg.
Discretion: The decision to impose the cancellation fee is at the sole discretion of Apex Medical Transportation, based on operational needs and circumstances surrounding the cancellation.
Extenuating Circumstances: In cases of extenuating circumstances (e.g., medical emergencies or unforeseen events), Apex Medical Transportation may waive the cancellation fee at our discretion. Documentation or verification may be requested to assess such cases.
Notification Process: Cancellations must be communicated directly to our office via phone or email to be considered valid. Voicemail or messages left outside business hours will be processed based on the time received.
We appreciate your understanding and cooperation. For questions or to discuss specific situations, please contact our team.