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Two Apex crew members load a rider on a stretcher into the back of an Apex van

Non-emergency transportation

Our services

Non-emergency rides matched to how each rider moves, with the equipment and crew the trip needs.
Request a ride Call (401) 400-5858

Service levels

Choose the right ride

Not sure which fits? Tell dispatch how the rider gets around day to day and we'll match it for you.

A rider in a wheelchair is raised on the lift of an Apex wheelchair van

Seated rides

Ambulatory & wheelchair

For riders who walk with a little help, or ride in a wheelchair.

  • Help in and out of the vehicle, with a step stool when needed
  • Wheelchair riders stay in their chair, secured for the ride
  • Ride in your own chair, or borrow ours
Request this ride
Two Apex crew members with a rider on a stretcher behind an Apex Stretcher Division van

Lying-flat rides

Stretcher

For riders who need to lie flat or can't sit up for the trip.

  • A trained crew handles every transfer
  • Door through door, all the way inside
  • Discharges, rehab and facility moves
Request this ride
A smiling rider reaches the bottom of her porch steps in a red stair chair guided by an Apex crew member Add-on

Safe on any steps

Stair chair

Steps at home shouldn't keep anyone from an appointment. Two trained operators bring the rider down and back up in a stair chair, safely and comfortably.

  • Two trained operators on every stair chair trip
  • Seated and secured, with no lifting or carrying by hand
  • Added to any ride and included in your quote
Add it to a ride

Add-ons

Add-ons for any ride

Mention these when you book and we'll plan the right equipment and crew.

Need more than one ride? Book a vehicle and crew by the hour for multi-stop days or more complex trips. Call dispatch

Stair chairUp and down any steps safely, even one or two.
Wheelchair loanNo chair of your own? Borrow one of ours.
Bariatric equipmentFor riders 300 lbs or more.
We wait with youYour driver stays through the appointment, short or long.
Riding alongRoom for a family member or aide.
Standing ridesSet it once for dialysis or therapy.

Compare

What the crew does at each level

So there are no surprises on the day: here's exactly how each ride works.

Ambulatory

Walks on their own or with a little help

How they ride
In a regular vehicle seat
How far the crew goes
Curb to curb. The driver knocks on your door
What the crew does
Helps them in and out of the vehicle, with a step stool when needed
Lifting the rider
No lifting
Belongings and mobility aids
Walkers and canes stowed in the vehicle

Wheelchair

Stays in their wheelchair the whole trip

How they ride
Seated in their wheelchair, secured to the van
How far the crew goes
Door through door, inside to where they're going
What the crew does
Wheels them to the van and secures the chair for the ride
Lifting the rider
Never. Staff or family help them into the wheelchair before pickup
Belongings and mobility aids
Ride in their own chair, or borrow one of ours

Stretcher

Needs to lie flat

How they ride
Lying on our stretcher, secured in the vehicle
How far the crew goes
Door through door, inside to where they're going
What the crew does
Moves them onto and off the stretcher, and loads it
Lifting the rider
Yes, the crew handles every transfer
Belongings and mobility aids
Wheelchair, walker, bags and personal effects come along
Steps or stairs: stair chair, for every service level. Any steps, even one or two, are handled in a stair chair by two trained operators. It is the safest way up and down: no one is ever carried by hand, and wheelchairs and stretchers never go on the steps. Tell dispatch about every step and it is included in your quote.

Riders 300 lbs or more: tell dispatch so we bring bariatric equipment. Still not sure which level fits? Call (401) 400-5858 and dispatch will match it.

FAQ

Common questions

What riders and families ask most about our service levels.

Still have questions? Talk to our Warwick dispatch team, Monday to Friday, 7:00 AM – 5:00 PM. Call (401) 400-5858
How do I know which service level I need?
Tell dispatch how the rider gets around day to day. We'll match the right vehicle and crew.
Can I bring my own wheelchair, walker or cane?
Yes. Wheelchair riders stay in their own chair, and we stow walkers and canes in the vehicle for the ride. On stretcher rides, a wheelchair or walker for the destination, bags and other personal effects come along too.
Will the crew lift someone into a wheelchair or into the van?
No. On wheelchair rides the rider needs to already be in their wheelchair: at a hospital or nursing home the staff help them into it, and at home a family member or caregiver does. Our crew wheels them door through door and secures the chair in the van. If the rider can't sit up or needs to be moved from a bed, ask dispatch about a stretcher ride, where the crew handles every transfer.
Will the driver help me to the door?
Wheelchair and stretcher rides are door through door: the crew brings the rider inside to where they're going, at pickup and drop-off. Ambulatory rides are curb to curb: the driver knocks on your door, then helps you in and out of the vehicle, with a step stool when needed.
Do you provide medical care during the ride?
No. We provide transportation, not medical care. If the rider needs monitoring on the way, call dispatch first so we can talk through options.
Can the driver help me up or down a couple of steps?
Yes, with our stair chair. Two trained operators bring the rider up or down any steps they can't manage on their own, even one or two. For everyone's safety the crew never carries or helps riders, or wheelchairs, on steps by hand. Tell dispatch about every step when you book and the stair chair is included in your quote.
Do you only drive to medical appointments?
No. Self-pay riders also book us for weddings, funerals, parties, family gatherings and other events. Dispatch quotes these the same way.
How far ahead should I book?
As early as you can, especially for standing rides. We'll fit in same-day rides when a vehicle is free.